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Have questions about your order, or a general enquiry?
How can we help?
FAQ
About The Blankets
What are they made of?
All of our handwoven blankets are made from recycled fibers consisting of polyester and acrylic fabrics.
Are they really made by hand?
Yes! Each blanket its handwoven on a wooden loom by our team of weavers. Typically it can take up to full day to compelete depending on the design.
Ordering
What size blanket should I buy?
All of our handwoven Mexican blankets are roughly 6.5'x4'...they vary slightly due to the handmade nature.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. Please allow for 2 business days to fulfill your order.
Do you ship overseas?
Not currenlty, but we aim to begin international shipping shortly.
What's your return policy?
Customer can return item within 30 days if they aren't satisfied. Return shipping will be paid by customer if the return is due to any other reason besides quality issues or an exchange.
